Parent Information

Parent Handbook

It’s hard to know what to expect when you’re first enrolling in childcare. So to make it easier for you, we’ve created a parent handbook for you to view online or print out to read later.

The parent handbook contains lots of helpful information about what to expect from childcare, what to bring on your child’s first day and other useful information such as links to government sites with information about any benefits you may be entitled to.

Parent Handbook

If you require any further information, please feel free to call or drop in to any one of our centres to discuss your needs with the centre director or any of our educators.

Confidentiality of Centre Records

We value your privacy. Please check the following link to view our Confidentiality of Centre Records Policy.


Got a question? We will update this page as new information comes to hand…

If the answer is not below or you would like some more details, just contact us and we’ll gladly help.

  • How do I find out what Child Care Benefits I am eligible for?

Child Care Benefit (CCB) is a fee relief system managed by the government directly with your childcare centre. CCB amounts are deducted from your total fees, leaving a “Gap Fee” that you pay to the centre. CCB is means tested. You must contact Centrelink and register for CCB to be eligible for it. You will need to pay the total amount of the fee until you register for CCB.

  • How do I find out how much Child Care Benefit I am eligible for?

Just contact Centrelink on 13 61 50. If you already receive any type of payment from them, they will have all your details. By giving them a few details about income and your personal status, they can give you a percentage figure, which we will use to calculate your likely “Out of Pocket” amount.

  • How do I pay my fees?

We use a state of the art direct debit system called EziDebit. All you do is provide your account details and payments will be automatically deducted from your account. Easy!

  • What if my child is ill?

Being at home in a nice warm bed is usually the best treatment for a sick child, and if your child is ill, you should keep them home. We have very comprehensive hygiene and cleaning protocols which minimise the spread of illness in the centre, and part of that is requesting that ill children do not attend. We also keep up to date with the latest advice on infectious conditions, their treatments and our role in reducing the potential spread of infections.